Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.